JOB POSTING EXPIRED: Customer Service Representative Position
Editor's note: the deadline for applications has passed.
CUSTOMER SERVICE REPRESENTATIVE
TWO (2) PART TIME
The City of Lakewood is currently accepting applications for two (2) Part-time Customer Service Representatives in the Department of Public Works. The starting rate for these positions is $13.59 per hour. Normal working hours are between 8:00am and 5:00pm on weekdays up to 25 hours per week.
Successful candidates will provide excellent customer service that includes greeting and assisting customers, answering and returning phone calls, directing customers to appropriate staff member, setting up appointments and maintaining related records of all functions. Formats, composes and prepares letters to residents and business, creates labels, reports or other correspondence on a computer, checks for accuracy and distributes mail. Must possess a good knowledge of correct English usage, including spelling, grammar, punctuation and vocabulary. Must possess a working knowledge of basic accounting policies and procedures, and mailing requirements. Must have the ability to learn and understand applicable state, federal and local ordinances, laws, rules and regulations. Must have the ability to perform administrative and secretarial such as business letter writing and the operation of standard office equipment. Must be skillful in communicating orally with internal staff, citizens and other departmental staff. Must have skill in using tact, discretion, initiative and independent judgment within established guidelines, organizing work, applying logical thinking. Performs other duties as required for the efficient operation of the Information Desk.
Applicants must possess:
High School Diploma or GED equivalent. Must have a good work record. Must be able to type 40 words per minute. May be required to participate in testing at the discretion of the City. Must satisfactorily complete a police background investigation. Six (6) months to one (1) year of progressively responsible experience performing general office duties with accounting functions or any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
Qualified, interested applicants should apply on line at www.onelakewood.com or may drop off a
completed application in the Department of Human Resources, City of Lakewood, 12650 Detroit Avenue, Second Floor, Lakewood, OH 44107. Deadline for applications is Friday, December 21, 2012 at 4:00
The City of Lakewood is an Equal Employment Opportunity employer.